tracked and insured
All prices are in CHF (Swiss Francs).
All packages are sent by Swiss priority Post (PostPac Priority parcel in Switzerland or equivalent abroad) and are tracked and insured.
We aim to ship all products within 1-3 business days after paiment validation at the latest.
If for some reason or during busy time of the year, dispatch takes longer, you will be advised by email.
We will send you confirmation along with tracking details as soon as your item(s) are dispatched.
Shipping to Switzerland is 9CHF delivery in 1-3 business days
Shipping to Europe is 24CHF delivery in 3-10 business days
Shipping to the rest of the world is 36CHF delivery in 5-20 business days
Please note that during busy times of year, items may take longer. We are not responsible for delays due to customs.
If your order is particularly urgent or you require it in time for a certain date or special occasion, please contact us on firstname.lastname@example.org before placing your order and we can offer you faster shipping options using courier companies.
Should you experience any shipping delays, please contact us on email@example.com and we will investigate the status of your package.
Please note that if you miss a package and do not contact the courier or postal company to organize redelivery, the item may be sent back to us. If this is the case, you will be responsible for the shipping charges to re-deliver the package to you.
Please note we are unable to redirect orders once they have been dispatched. If the package is already en route, use the tracking number to contact the company and ensure that you do not miss your package.
INTERNATIONAL SHIPPING – TERMS & CONDITIONS
Products that are designated for shipment to countries outside of Switzerland may be subject to taxes, customs duties and fees levied by the destination country. Taxes, duties and fees of the country of delivery will be charged by the courier or postal company directly to the recipient of the shipment. The recipient of the shipment is the importer of record in the destination country and is responsible for all to taxes, customs duties and fees. The recipient will not return Product or refuse delivery to avoid paying these taxes, duties and/or fees.
In the case of gifts or other purchases made on behalf of another recipient, You also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.
To obtain details regarding the taxes, customs duties and fees due for a shipment, or to obtain documentation or receipts in connection with customs clearance, You may contact the Carrier specified in your shipment confirmation e-mail.
If You refuse a shipment from Us, You are responsible for the original shipping charges, any taxes, duties and fees that are incurred on the package, and the cost of returning the package to Us. This amount will be deducted from your merchandise refund.
Please note that in the event of a refund or exchange, customs and taxes will not be refunded by Wonderology.